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I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items. If you've forgotten your password, please click this link to reset your password.
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By creating an account, customers can make purchases from the website in addition to receiving promotions for JJ’sHouse coupons or offers. In fact, JJ’sHouse even offers weekly deals like 75 percent off more than 600 items in the store. I purchased now a total of six dresses, two for my mother and four for my self.
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Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly. I ordered a maxi bridesmaid dress and a white cashmere scarf. The dress was really nice but even with the smallest size, it didn’t fit properly. I won’t order here again as items arrive broken and size guide is not appropriate.
JJ’s House Reviews
After they’ve been made, the speed of the shipping depends on which package you pay for. For example, expedited shipping takes 3 to 6 days, standard shipping takes 5 to 8 days, and super savings takes 15 to 30 days. The JJ’sHouse wedding dresses, according to the customers, come in looking the way that they’ve been advertised. The retailer offers dresses with stunning fabrics like lace, tulle, chiffon, satin, and more! For the most part, customers say the quality is wonderful, but we definitely recommend looking at the reviews provided on and off the JJ’s House website. It takes approximately 3-15 business days to receive your order, though some items can be shipped in one day.
I received a polite email reply suggesting the appropriate size for the wrap. The wrap is for my mother and it fits perfectly fine on her. I am very satisfied with the dresses and how they are made. I would highly recommend JJ's for any special occasion dress. I paid for three sample dresses to try on so I wasn't surprised by the fit.
It’s simple – they overpromise and underdeliver. Countless reviews indicate that the company does not honor its company values and policies. JJ’s House is sneaky, unlike other online retailers that are transparent about their cookie policy. Luckily, there are no fraudulent websites with a similar website URL. Not to mention, even if a customer meets the criteria to qualify for a return, JJ’s House reserves the right to reject return requests.
Positive highlights
If you’re looking for a stunning dress but don’t want to break the bank on something you know you’re only going to wear once, check out JJ’s House’s Prom Collection. For the prices, JJ’s House has pretty good quality clothing. The shipping company that is used is dependent on the destination of the order. JJ’s House’s shipping cost is calculated by the weight of the order. However, there is an “estimated shipping cost” on the Checkout page. It is also important to factor in the Shipping Delivery Method.
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This online brand offers an impressive selection of fancy outfits to choose from, including wedding dresses, prom fits, and ensembles designated for the mother of the bride. JJ’s House promises a full refund to customers who are not completely satisfied with their purchase. However, it is important to note that a return request must be initiated within two weeks of customers receiving their items. Along with the time constraint, the items must be unworn, unwashed, and have the original tags attached. Unfortunately, many customers complain that JJ’s House Returns policy is a sham as the company doesn’t honor it.
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The advanced filters allows you to browse by length, color, fabric, season and more. Before an order can be shipped, it must first be processed and pass quality control tests. Hence, Total Delivery Time is different from shipping time alone.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. Their returns policy is shocking and disgusting. I returned all the items from my order and only received half the refunded amount. The dresses were a bad fit and poor quality. Very pleased with the material used for each dress I have purchased through your website. The promptness of delivery is right on time with what you estimate.
BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Go into the buying experience eyes wide open, set proper expectations and apply my tips here and undoubtedly a showstopper awaits for every occasion. No look inspires confidence like finding a dream dress for a steal – and having some extra cash to splurge on the perfect accessories. JJ‘s House positions itself as a budget-friendly online destination for formal fashion.
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You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color. After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Although the company is worldwide, JJ’s House sources its dresses from Hong Kong, China. Happy with the dress, comfortable and elegant... Unused Coupon Set can be refunded at any time, allowing you to participate in the activity again as long as you meet the conditions.
Picking the dress for bridesmaids can get pricey depending on how many bridesmaids you have, but luckily, JJ’s House offers super affordable and cute bridesmaid dresses. This is definitely an issue, but luckily it doesn’t seem like shoppers have order issues very frequently. Shoppers also aren’t happy with the return policy, especially restocking fees. JJ’s House is an online retailer that primarily offers dresses for weddings and other special occasions. The website is easy to navigate and it is easy to purchase from. I've yet to receive the email so I'd say communication with jj's house isn't the best / doesn't get you very far.
We suggest that you can send us the item ID or link via We are more than willing to check the delivery time for you. We totally understand your concern about the negative reviews. But as you can see, we also have so many good reviews and nice pictures from our dear customers.
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